Helpdesk and Service Desk: Difference between revisions
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The NCPeH CY Help Desks are supporting the problem and incident management. | The NCPeH CY Help Desks are supporting the problem and incident management. | ||
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All these operational components and channels are available on a 24x7 basis. | All these operational components and channels are available on a 24x7 basis. | ||
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Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order: | Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order: | ||
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=HelpDesk= | =HelpDesk= | ||
*Users support – Healthcare Professionals | *Users support – Healthcare Professionals | ||
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*Office Hours: 7:30 - 15:00 | *Office Hours: 7:30 - 15:00 | ||
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=Service Desk= | =Service Desk= | ||
*Technical issues | *Technical issues | ||
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=HelpDesk = | =HelpDesk = | ||
*Citizens support | *Citizens support | ||
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*Phone number: +357 22605 499 / 492 | *Phone number: +357 22605 499 / 492 | ||
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For any inquiries or questions regarding the Cross border Services and the NCPeH CY Platform, please call to +357 22605576 | For any inquiries or questions regarding the Cross border Services and the NCPeH CY Platform, please call to +357 22605576 | ||
[[File: | [[File: HelpDesk.png |thumb|left|HelpDesk]] | ||
Latest revision as of 16:25, 10 September 2024
The NCPeH CY Help Desks are supporting the problem and incident management.
All these operational components and channels are available on a 24x7 basis.
Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:
HelpDesk
- Users support – Healthcare Professionals
- WebLink: https://www.neha.org.cy/en/
- Email: helpdesk@neha.org.cy
- Phone number: +357 22436038
- Operating days: Monday till Friday
- Office Hours: 7:30 - 15:00
Service Desk
- Technical issues
- WebLink: https://support.ncp.moh.gov.cy
- Email: ncphelpdesk@cs.ucy.ac.cy
- Phone number: +357 22893941
HelpDesk
- Citizens support
- Weblink: https://www.moh.gov.cy/moh/cbh/cbh.nsf/page16_en/page16_en?OpenDocument
- Email: ncpcrossborderhealthcare@moh.gov.cy
- Phone number: +357 22605 499 / 492
For any inquiries or questions regarding the Cross border Services and the NCPeH CY Platform, please call to +357 22605576
