Helpdesk: Difference between revisions

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The NCPeH CY Service Desk supporting the problem and incident management is based on the ΟpenSupports ticketing system. OpenSupports is an open source ticket system that provides better management of users inquiries. Users can send tickets through OpenSupports and the ICT service desk team can handle them appropriately.  
The NCPeH CY Help Desk supporting the problem and incident management.
 
All these operational components and channels are available on a 24x7 basis.


Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:  
Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:  
* Phone (the number is 22604100) 24 by 7
* eMail: ncphelpdesk@cs.ucy.ac.cy


All this operational components and channels are available on a 24x7 basis.
=HelpDesk=
*Users support – Healthcare Professionals
*WebLink: https://support.ncp.moh.gov.cy
*Email: ncp.helpdesk@mphs.moh.gov.cy
*Phone number: +357 22605576
 
=Service Desk=
*Technical issues
*WebLink: https://support.ncp.moh.gov.cy
*Email: ncphelpdesk@cs.ucy.ac.cy
*Phone number: +357 22893941 
 


For any inquiries or questions regarding the Cross boarder Services and the NCPeH CY Platform, please call to 80001055 (free of charge).
=HelpDesk =
*Citizens support
*Weblink: https://www.moh.gov.cy/moh/cbh/cbh.nsf/page16_en/page16_en?OpenDocument
*Email: ncpcrossborderhealthcare@moh.gov.cy
*Phone number: +357 22605 499 / 492


[[File:helpdesk image.jpg]]
For any inquiries or questions regarding the Cross boarder Services and the NCPeH CY Platform, please call to  +357 22605576
[[File: helpdesk image NEHA.JPG|thumb|left|HelpDesk]]

Latest revision as of 12:08, 22 October 2021

The NCPeH CY Help Desk supporting the problem and incident management.

All these operational components and channels are available on a 24x7 basis.

Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:

HelpDesk

Service Desk


HelpDesk

For any inquiries or questions regarding the Cross boarder Services and the NCPeH CY Platform, please call to +357 22605576

HelpDesk
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