Helpdesk and Service Desk: Difference between revisions
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=HelpDesk= | =HelpDesk= | ||
*Users support – Healthcare Professionals | *Users support – Healthcare Professionals | ||
*WebLink: https:// | *WebLink: https://www.neha.org.cy/en/ | ||
*Email: | *Email: [mailto:helpdesk@neha.org.cy helpdesk@neha.org.cy] | ||
*Phone number: +357 | *Phone number: +357 22436038 | ||
*Office Hours: 7:30 - 15:00 | |||
=Service Desk= | =Service Desk= | ||
Revision as of 09:08, 5 June 2024
The NCPeH CY Help Desks are supporting the problem and incident management.
All these operational components and channels are available on a 24x7 basis.
Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:
HelpDesk
- Users support – Healthcare Professionals
- WebLink: https://www.neha.org.cy/en/
- Email: helpdesk@neha.org.cy
- Phone number: +357 22436038
- Office Hours: 7:30 - 15:00
Service Desk
- Technical issues
- WebLink: https://support.ncp.moh.gov.cy
- Email: ncphelpdesk@cs.ucy.ac.cy
- Phone number: +357 22893941
HelpDesk
- Citizens support
- Weblink: https://www.moh.gov.cy/moh/cbh/cbh.nsf/page16_en/page16_en?OpenDocument
- Email: ncpcrossborderhealthcare@moh.gov.cy
- Phone number: +357 22605 499 / 492
For any inquiries or questions regarding the Cross border Services and the NCPeH CY Platform, please call to +357 22605576
