Helpdesk: Difference between revisions

Revision as of 08:53, 20 April 2021

The NCPeH CY Service Desk supporting the problem and incident management.

Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:

All this operational components and channels are available on a 24x7 basis.

For any inquiries or questions regarding the Cross boarder Services and the NCPeH CY Platform, please call to 80001055 (free of charge).

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	The NCPeH CY Service Desk supporting the problem and incident management is based on the ΟpenSupports ticketing system. OpenSupports is an open source ticket system that provides better management of users inquiries. Users can send tickets through OpenSupports and the ICT service desk team can handle them appropriately.		The NCPeH CY Service Desk supporting the problem and incident management.

	Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:		Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order: